Central County Transportation Authority and Kalamazoo County Transportation Authority Agenda Packet 2026-06-08
Metro Connect Relies on CTS TripMaster Dispatch Platform
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Description
Metro Connect continues to use CTS Software by TripMaster for all paratransit scheduling, reporting, and dispatch needs. The system has been integral since 2009, supporting ADA service and recent upgrades like a rider portal and interactive voice agent.
Contract Details
Vendor
CTS SOFTWARE BY TRIPMASTER
Agency
Kalamazoo County Transportation Authority, MI
Contract Type
TECHNOLOGY
Document Date
June 8, 2026
Renewal Info
Multi-year use since 2009; recent features added with ongoing utilization. No recent formal action recorded in this meeting.
Issuing Agency
Kalamazoo County Transportation Authority
Special District
Kalamazoo, MI
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