DoIT engages Gartner for statewide 3-1-1 AI study

The Maryland Department of Information Technology partnered with Gartner, Inc. to complete a statewide 3-1-1 and Artificial Intelligence Feasibility Study covering December 2024 through February 14, 2025. The consulting engagement analyzed Maryland’s 3-1-1 landscape, benchmarked peer cities, and assessed AI and CRM vendor options to inform statewide implementation.

Scope & details

The full contract record, as filed.

Contract type

CONSULTING

Contract term

December 2024 – February 14, 2025 (study period)

Renewal date

2025-02-14

Renewal

No renewal details are mentioned; the engagement appears to be a fixed-term feasibility study that concluded February 14, 2025.

Document type

Report

Source document

Maryland Workgroup 3-1-1 Nonemergency System Report November 2025

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the consulting contract by Maryland Department of ?Information Technology|Nonemergency System Workgroup?

Gartner Inc was awarded this consulting contract by Maryland Department of ?Information Technology|Nonemergency System Workgroup, as recorded on November 1, 2025.

What type of contract is this?

This is a Consulting contract, documented as a report record.

Where was this contract approved?

This contract appears in Maryland Workgroup 3-1-1 Nonemergency System Report November 2025 (Report), dated November 1, 2025 from Maryland Department of ?Information Technology|Nonemergency System Workgroup. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Gartner Inc hold?

Gartner Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Maryland Department of ?Information Technology|Nonemergency System Workgroup currently buying?

Explore Maryland Department of ?Information Technology|Nonemergency System Workgroup's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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Scope & details

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Frequently asked questions

Who was awarded the consulting contract by Maryland Department of ?Information Technology|Nonemergency System Workgroup?

What type of contract is this?

Where was this contract approved?

What other contracts does Gartner Inc hold?

What is Maryland Department of ?Information Technology|Nonemergency System Workgroup currently buying?

Bring us your territory.We'll show you what is forming.

Bring us your territory.
We'll show you what is forming.