PROFESSIONAL_SERVICESRECOMMENDED

Industry Public Utilities Commission Regular Meeting Agenda May 2026

IPU considers $500K customer services contract with Hometownhub

Not to exceed $500,000.00; includes one-time $32,000.00 transition/software license cost; Rate Schedule totals Year 1 $152,000, Year 2 $127,000, Year 3 $133,350 (fixed fees only)City of IndustryHOMETOWNHUB LLCMay 13, 2026

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Description

Industry Public Utilities is considering a professional services agreement with Hometownhub, LLC to deliver comprehensive electric utility customer account, billing, collection, outage call handling, and portal services. The contract would not exceed $500,000 over a term from June 1, 2026 through June 30, 2029 and includes a one-time $32,000 software license and transition cost.

Contract Details

Contract Amount

Not to exceed $500,000.00; includes one-time $32,000.00 transition/software license cost; Rate Schedule totals Year 1 $152,000, Year 2 $127,000, Year 3 $133,350 (fixed fees only)

Vendor

HOMETOWNHUB LLC

Agency

City of Industry, TX

Contract Type

PROFESSIONAL_SERVICES

Document Date

May 13, 2026

Contract Term

June 1, 2026 – June 30, 2029

Renewal Date

2029-06-30

Renewal Info

Initial term from June 1, 2026 through June 30, 2029 with total compensation capped at $500,000; no explicit renewal options stated in the agreement text provided.

Issuing Agency