Interpreter Services Contract Supports LEP Patient Communication

NYC Health + Hospitals continues a five-year interpreter services contract with its OPI/VRI providers, having spent $25.36 million in the first contract year for more than 46.6 million minutes of interpretation for limited-English proficient patients. The agreement, capped at $126.37 million over five years, includes pricing parity for video and phone services, vendor-supplied equipment, and centralized invoicing to better track usage and costs.

Scope & details

The full contract record, as filed.

Contract amount

$126,371,490 (5 year NTE); $25,358,282 (Contract Year 1 actual spend)

Contract type

PROFESSIONAL_SERVICES

Contract term

5 years; Contract Year 1 Nov 2024 – Oct 2025

Renewal date

2029-10-31

Renewal

Five-year interpreter services contract with a total not-to-exceed value of $126,371,490 beginning November 2024; Contract Year 1 ran from Nov 2024 through Oct 2025 with centralized invoicing and negotiated pricing parity for VRI and OPI services.

Document type

AgendaPacket

Source document

NYC Health + Hospitals Equity, Diversity and Inclusion Committee Meeting Agenda Packet May 2026

Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the professional services contract by Kings County Hospital Center?

Opi/vri Vendor Providers was awarded this professional services contract by Kings County Hospital Center, as recorded on May 11, 2026. The contract value is $126,371,490 (5 year NTE); $25,358,282 (Contract Year 1 actual spend).

How much is the Opi/vri Vendor Providers contract with Kings County Hospital Center worth?

The Opi/vri Vendor Providers contract with Kings County Hospital Center is valued at $126,371,490 (5 year NTE); $25,358,282 (Contract Year 1 actual spend), covering professional services work.

What type of contract is this?

This is a Professional Services contract, documented as a agendapacket record, structured as a not-to-exceed (ceiling) agreement.

Where was this contract approved?

This contract appears in NYC Health + Hospitals Equity, Diversity and Inclusion Committee Meeting Agenda Packet May 2026 (AgendaPacket), dated May 11, 2026 from Kings County Hospital Center. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Opi/vri Vendor Providers hold?

Opi/vri Vendor Providers may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Opi/vri Vendor Providers's profile

What is Kings County Hospital Center currently buying?

Explore Kings County Hospital Center's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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