NYC Health + Hospitals Equity, Diversity and Inclusion Committee Meeting Agenda Packet May 2026
Interpreter Services Contract Supports LEP Patient Communication
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Description
NYC Health + Hospitals continues a five-year interpreter services contract with its OPI/VRI providers, having spent $25.36 million in the first contract year for more than 46.6 million minutes of interpretation for limited-English proficient patients. The agreement, capped at $126.37 million over five years, includes pricing parity for video and phone services, vendor-supplied equipment, and centralized invoicing to better track usage and costs.
Contract Details
Contract Amount
$126,371,490 (5 year NTE); $25,358,282 (Contract Year 1 actual spend)
Vendor
OPI/VRI VENDOR PROVIDERS
Agency
Kings County Hospital Center, NY
Contract Type
PROFESSIONAL_SERVICES
Document Date
May 11, 2026
Contract Term
5 years; Contract Year 1 Nov 2024 – Oct 2025
Renewal Date
2029-10-31
Renewal Info
Five-year interpreter services contract with a total not-to-exceed value of $126,371,490 beginning November 2024; Contract Year 1 ran from Nov 2024 through Oct 2025 with centralized invoicing and negotiated pricing parity for VRI and OPI services.
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