PROFESSIONAL_SERVICESONGOING

MTC Continues WSP Contract for Clipper Call Center

The Metropolitan Transportation Commission continues its professional services contract with WSP USA Services Inc. to operate the Next-Generation Clipper customer service center. Under this agreement, WSP is implementing training and operational improvements that have significantly reduced caller wait times.

Status
ONGOING
Document date
July 24, 2026
Contract type
PROFESSIONAL_SERVICES
Vendor
Wsp Usa Services Inc
Agency
Association of Bay Area Governments · CA

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Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo
Motive logo
Veritone logo
TerraCycle logo
Cyvl logo
WithersRavenel logo
Derivita logo
Comcate logo
SafeTouch logo
IANS Research logo

Scope & details

The full contract record, as filed.

Contract type
PROFESSIONAL_SERVICES
Renewal
Ongoing customer service contract for Next-Generation Clipper; the agenda references current performance improvements but does not specify renewal terms or dates.
Document type
AgendaPacket
Source document
Metropolitan Transportation Commission AgendaPacket Next-Generation Clipper Update 2026-07-24

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Frequently asked questions

Common questions about this contract, answered from the record.

Who was awarded the professional services contract by Association of Bay Area Governments?

Wsp Usa Services Inc was awarded this professional services contract by Association of Bay Area Governments, as recorded on July 24, 2026.

What type of contract is this?

This is a Professional Services contract, documented as a agendapacket record.

Where was this contract approved?

This contract appears in Metropolitan Transportation Commission AgendaPacket Next-Generation Clipper Update 2026-07-24 (AgendaPacket), dated July 24, 2026 from Association of Bay Area Governments. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Wsp Usa Services Inc hold?

Wsp Usa Services Inc may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

View Wsp Usa Services Inc's profile

What is Association of Bay Area Governments currently buying?

Explore Association of Bay Area Governments's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

View Association of Bay Area Governments's profile

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